The MVOS™ Framework
Our proprietary MVOS™ framework turns stories into strategy.
We start with the patient, using Patient Reported Outcome Measures (PROMs) and tailored interviews to ensure the “voice” of the participant is the signal that drives the data.
Transforming
Lived Experiences into Impactful Narratives
Discover compelling data insights that reveal the power of lived experiences shaping clinical innovations.
300+
Patient Reach
Highlighting the breadth of engagement across diverse populations served.
90
Unique Narrative Insights
Capturing and analyzing stories to unlock strategic opportunities for service improvement.
26,700
Analytics Impact
Over 300 patient’s stories analyzed through 89 questions covering 9 core domains. Demonstrating how our advanced AI modeling drives program development and system redesign.
14
Innovative Solutions
Showcasing the transformative outcomes driven by data-informed storytelling practices.
Why Partner With Us?
Legacy Experience
Our team brings the agility of a for-profit firm with the deep institutional knowledge and community trust of our non-profit roots.
Built-in Adaptability
Using Implementation Science, we train our teams to anticipate clinical trial hurdles and execute strategic pivots without losing momentum.
Operational Excellence
We utilize rigorous communication workflows and materials designed to ensure fidelity to plans and transparency in delivery.
Proven Satisfaction
We have an extensive record of exceeding expectations for:
payers, institutional informants,
and patients alike.
Voices that Inspire:
Patient-Centric Stories
Discover how the MVOS™ process and platform turn lived experiences into meaningful insights, guiding you through every step to harness the power of storytelling and analytics.
Meet Our Team
Andrea (Andie) Martinez
Executive Director of Biotech Development | She/Her
Over the past 20 years Andie Martinez has been a clinical research leader within the biotech and pharma industry focusing on the development of clinical strategy and portfolio management, to guide clinical drug development, R&D strategies and driving long-range planning throughout the drug lifecycle.
She has also led the development of the overarching clinical operations strategies, providing inputs during clinical program design, driving the end-to-end execution of clinical programs across different disease areas.
Many of her initiatives have also focused on how patient needs are reflected in the clinical development plans, trial protocols, and educational tools which then lead to optimal clinical outcomes, regulatory approvals & patient access.
Most recently she has begun performing research that hopes to improve implementation of clinical strategies for global programs that have a focus on innovative evidence solutions including patient-centric data analysis, interventional studies, NIS and RWE studies, and implementation clinical science projects.
Much of this newfound data is being obtained from exploration into how the narratives of patients and their families can be utilized to optimize and change for the better patient regulatory compliance, adverse events occurrence, patient experience, trial feasibility, recruitment, and engagement.
Kevin Moore, PsyD
Executive Director of MVOS™ Program and Implementation | He/They
Dr. Moore has 25 years working in healthcare as clinical innovator, evaluator, and administrator of new programs. Working across non-profit agencies and for-profit corporations, Dr. Moore applies a modern business approach to social problems, especially lack of access to high-quality clinical care.
Dr. Moore’s book “Integrative Medicine for Underserved Populations: A Clinical Guide to Working with Chronic and Comorbid Medical Disease, Mental Illness, and Addiction” is an industry leader. His qualitative research and program evaluations include topics as diverse as medications for schizophrenia, HIV care delivery, opioid addiction treatment, and remote medical monitoring.
Michael Hager, MPH, MA
Founder, CEO | He/Him
Michael is an experienced public health and quality improvement expert focused on LGBT health and HIV. He has 20 years’ experience working on LGBT health, HIV quality of care, and engaging communities. He has led several national initiatives aimed at improving HIV health outcomes, including the in+care Campaign.
He currently runs Ready, Aim, Innovate (RAI) a collaborative consultancy that drives system change and enhancement. RAI, and Michael at its helm, has been at the forefront of cutting-edge systems change, including the creation of innovative tools to End the HIV Epidemic, like My Voice Our Stories.
Emily Thomas, OTR/L
Director of MVOS™ | She/Her
Emily is a skilled Project Lead that drives projects at the intersection of strategy and care delivery, contributing to project strategies and goals through innovate ideas, risk-management and out-of-the-box thinking while tracking the team’s deliverables and project progress.
With strong skills in project management, process optimization, and Lean/Six Sigma principles, she brings structure and clarity to complex healthcare challenges. Her training in data science and epidemiology from the Icahn School of Medicine at Mount Sinai sharpens her analytical edge, while her background as a licensed occupational therapist with over a decade of clinical experience keeps patients at the center of every decision.
In addition, she is a key figure head who collaborates in all efforts to strengthen and improve tech processes, tools and best practices with the goal of advocating for change, improvement and optimization in all project activities.
