Testimonials

Since 2020, IAPAC has collaborated with us to transform how multi-stakeholder health systems listen to and act on community needs. Currently initiating MVOS™ principles, we continue to assess public need through deep community engagements, converting personal stories and stakeholder perspectives into coordinated action plans. By facilitating meaningful dialogue between government agencies, service providers, and the populations they serve, we create a strategic vision for high-quality care rooted in the actual experiences and priorities of the American HIV community.

Since 2021, the NJ Department of Health partnered with us to end the HIV epidemic by making community narratives the centerpiece of program design. Powered by our storytelling methodology—a core component of MVOS™—the state accessed authentic community needs and expectations that traditional data collection missed giving way to the Fireworx Program. These personal stories became powerful data points that informed novel interventions and processes, ensuring that Ending the Epidemic efforts reflected the lived realities of New Jersey’s HIV communities rather than external assumptions.

We partnered with DSHS to revolutionize their Clinical Quality Management Program by grounding system improvements in the lived experiences of providers and community members across Texas. Through MVOS™ methodology, we aim to gather stakeholder perspectives to develop actionable QIP strategies, logic models, and capacity-building curricula that reflect real-world challenges and opportunities. The result: practical tools and regional analyses that translated community insights into measurable quality improvements statewide.

LA County’s Division of HIV and STD Programs engaged us to transform their Clinical Quality Management approach from top-down directives to community-informed strategy. Through MVOS™-aligned stakeholder engagement and facilitation, we gathered perspectives from internal staff, leadership, and external partners to identify real strengths, gaps, and opportunities. These narratives became the foundation for an updated strategic plan, enhanced consumer engagement practices, and sustainable quality improvement initiatives that reflect the actual needs and experiences of clients and providers throughout the system.

When traditional methods of consumer engagement were failing the Middlesex-Somerset-Hunterdon TGA, we introduced an innovative MVOS™-driven approach that fundamentally redefined how consumer voices shaped planning and quality initiatives. By collecting and analyzing personal narratives from community members, we identified systemic gaps and co-created a new planning structure that made consumer engagement truly meaningful. This data-driven transformation didn’t just check boxes—it amplified authentic community perspectives to guide long-term strategic planning and future-oriented scenarios.

As a long-term CQM coach and partner since 2020, we earned the trust of both clinical staff and the Ending the HIV Epidemic team by consistently centering stakeholder voices in system transformation. When Dallas County needed to develop a regional definition for Rapid ART, our deep understanding of local system complexity—gained through years of narrative-based engagement—positioned us to create an approach that unified EHE, CQM, and community perspectives. This MVOS™-informed methodology promised to address social determinants of health through a truly collaborative framework built on authentic stakeholder input.